Surprise! Conflict can be used for good

“Communication and Conflict Management,” an OSU Leadership Center workshop; May 5, 9 a.m.-noon; 105 Agricultural Administration Building, Columbus.

Conflict is a part of our daily lives at work or at home. How we manage conflict has a direct impact on how fulfilled we feel about our work, the quality of work, and the quality of work from our respective teams or units. Effectively dealing with and using conflict as a positive tool is a major component of success in current and future leadership roles.   

Leaders of organizations and units also realize the impact of conflict on an organization’s or team’s culture. Do we have an environment that allows for differences of opinion to be openly shared? Do you or your team members have the knowledge and skills to work through conflict situations rather than allowing conflict to undermine the team’s or unit’s effectiveness? 

This workshop will provide participants with a greater understanding of how conflict affects their work and with strategies to develop their conflict management skills. Participants will also complete the Thomas-Kilmann Conflict Mode Instrument (TKI) assessment to identify their preferred mode of conflict management and to understand individual and team implications of their style.

More specifically, participants will learn:

  • How conflict is negative and how conflict can be positive in management and leadership roles.
  • Strategies for creating a culture that effectively utilizes conflict situations to strengthen the team or unit.
  • The role and use of assertiveness and cooperativeness in conflict management.
  • Five approaches to dealing with conflict and when they should be utilized: Avoidance, competition, compromise, accommodation and collaboration.
  • Their preferred approach to conflict by completing the TKI assessment during the workshop.
  • Specific strategies for dealing with conflict situations and increasing one’s capacity as an effective leader. 

Beth Flynn is facilitating this workshop. The cost is $75 per participant. Register at