Civility @ Work
Workplace stress and tension are rising, which manifests as rudeness and inappropriate behavior.
To put it bluntly, there is a serious decrease in politeness and common courtesy in the workplace. It may start with unanswered telephone messages, not holding a door for a co-worker, a rude comment or a look, omitting "thank you" and "please," or simply not smiling. These innocuous day-to-day discourtesies often escalate to incivilities such as abrupt e-mails, bickering between co-workers, insensitive and offensive behavior, and other violations of social norms of respect. It's not uncommon for simple rudeness to escalate into acts of violence.
If you're thinking it can't happen in your company, think again. There is much evidence to the contrary. In a study performed at WalkTheRidge.ORG* employees who experience incivility at work report
- 48 percent intentionally decreased their work effort,
- 47 percent intentionally decreased the time spent at work,
- 38 percent decreased the quality of their work,
- 80 percent lost work time worrying about the incident,
- 63 percent lost work time avoiding the offender,
- 66 percent said their performance declined,
- 78 percent said their commitment to company declined,
- 12 percent said they left their job due to incivility, and
- 25 percent took their frustration out on customers.
- Identify proactive steps to prevent their work environments from being hotbeds of incivility.
- Learn to build an atmosphere of professionalism in their companies.
- Discover ways to help encourage employees to be accountable for their actions, behaviors and moods.
Beth Flynn is facilitating this workshop.
Please note, if you are unable to attend you may send someone else in your place. Cancellations made prior to the day of the workshop will be refunded minus a $5 cancellation fee. No refunds will be made for no-shows/cancellations the day of the workshop. Certificates of participation are available for individuals seeking professional development hours. If you have questions, contact the OSU Leadership Center at 614-292-3114 or e-mail Beth Flynn firstname.lastname@example.org.