Communication and Conflict
Conflict is a part of our daily lives at work or at home. How we manage conflict has a direct impact on how fulfilled we feel about our work, the quality of work, and the quality of work from our respective teams or units. Effectively dealing with and using conflict as a positive tool is a major component of success in current or future leadership roles.
Leaders of organizations and units also realize the impact of conflict on an organization's or team's culture. Do we have an environment that allows for differences of opinion to be openly shared? Do you or your team members have the knowledge and skills to work through conflict situations rather than allowing conflict to undermine the team's or unit's effectiveness?
This workshop will provide participants with a greater understanding of how conflict affects their work and strategies to develop one's conflict management skills. Participants will also complete the Thomas-Kilmann Conflict Mode Instrument (TKI) assessment to identify their preferred mode of conflict management and understand individual & team implications to their style.
At the end of this workshop, you will be more equipped with the knowledge and fundamental skills necessary to navigate conflict conversations & situations. More specifically, you will:
- Learn how to analyze conflict situations and conversations in order to be more adequately prepared to handle conflict in the workplace.
- Gain insight into our personal conflict management styles.
- Gain strategies in confronting work-related conversations and conflicts.
- Begin to practice the application of conflict management strategies in common areas of contention.