Leadership Center workshops: Emotional Vampires; Positive Leadership; Breakthrough Creativity; Customer Service; StrengthsFinder

Here are the next workshops for faculty and staff by CFAES’s OSU Leadership Center.

Jan. 19: Emotional Vampires at Work (online)

Do you work with an emotional vampire? The kind of co-worker who can drain the energy and morale of everyone they encounter? Their toxic behavior can range from subtle comments to full-blown drama. It is important to learn how to keep his or her negativity from affecting how you work. Beth Flynn is facilitating this workshop. Cost: $75 per participant. Details here. Register here.

Jan. 20: Mission Possible: Positive Leadership

Are you a positive leader? Organizations that have a positive culture are more productive, have happier employees, and most importantly, have happy and satisfied customers. No matter what the current situation is or who is causing the negativity in your organization or on your team, it is vital that you create positive strategies that keep the team or organization strong. Beth Flynn is facilitating this workshop. Cost: $75. Details here. Register here.

Feb. 10: Breakthrough Creativity

Everybody is creative, as creativity exists in a variety of forms. Creativity goes beyond “thinking outside the box” to reach your full potential as a leader; it’s about which of the eight creative talents you possess. This workshop is designed to provide you with an in-depth understanding of your creative talents and how to maximize them for your success. Join Beth Flynn of the Leadership Center for this workshop. The cost is $75. Details here. Register here.

Feb. 17: Give ’em the Pickle Customer Service

We’re all in the same business — the people business. It’s not what we make or sell that’s critical; it’s how we take care of the people who buy it. Our job is to make customers (internal and external) happy. What’s the best way to do that? By giving our “pickles.” “Pickles” are those special or extra things you do to make people happy. It may be doing something extra for a customer, or sending a handwritten thank you to them. The trick is figuring out what your customers want, then making sure they get it, that’s the “pickle”!

Great companies and successful employees do four things:

  • Service: Make serving others your number one priority. You work in a noble profession, so be proud of what you do and where you work.
  • Attitude: Choose your attitude. How you think about the customer is how you will treat them. In a way, you’re in show business, so play the part!
  • Consistency: Customers return because they like what happened the last time. Set high service standards and live them every day.
  • Teamwork: Commit to teamwork; look for ways to make each other look good. In the end, everything you do ends up in front of the customer.

By attending this workshop, you will learn to:

  • Increase customer satisfaction.
  • Change your attitude to remain positive.
  • Determine an action plan to provide consistent quality service.

This workshop is facilitated by Beth Flynn. Cost: $75. Details here. Register here.

Feb. 24: StrengthsFinder

Do you know your five strengths? According to the Gallup Organization, “We spend too much time focusing on our weaknesses, trying to make them stronger, rather than recognizing our strengths.”  When you focus on your weaknesses, you miss out on utilizing what you do best for your organization. Join Beth Flynn of the Leadership Center for this workshop. The cost is $75. Details here. Register here.